Payment & Invoices
Manage payment methods and access your billing history.
Payment Methods
Current Payment Method
Your active payment method is displayed in the billing dashboard, showing:
- Card Type: Visa, Mastercard, etc.
- Last 4 Digits: For security, only the last 4 digits are shown
- Expiration Date: Month and year when the card expires
Updating Payment Information
Navigate to Project Settings → Billing.
In the Payment Method section, click Update Payment Method.
Enter your new card details and billing address.
Click Save to update your payment information.
Supported Payment Options
RIXL accepts the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards: Cards with major network logos
- International Cards: Multi-currency support for global users
Payment information is securely processed and encrypted. Card details are never stored on RIXL servers.
Payment Issues & Troubleshooting
If a payment fails, you'll receive immediate notification and have a 7-day grace period to resolve the issue.
Common solutions:
- Verify Card Details: Check card number, expiration, and CVV
- Confirm Billing Address: Must match your card's registered address
- Check Bank Restrictions: Some banks block international transactions
- Sufficient Funds: Ensure adequate account balance
- Try Alternative Card: Use a different payment method
Service may be suspended after the 7-day grace period if payment issues aren't resolved.
Invoices
Your Invoice History
Find your invoices in the Recent Invoices section:
- Invoice number (INV-001, INV-002, etc.)
- Date created
- Amount charged
- Payment status
- Download button
Download Invoices
Each invoice includes:
- Billing period dates
- Monthly subscription fee
- Any overage charges
- Taxes
- Payment method used
Email Notifications
You'll get emails for:
- New invoices
- Successful payments
- Failed payments
- Payment retries
Pro and Enterprise customers get faster billing support: Pro (24h), Enterprise (4h).