Privacy Policy

Last Updated: September 2025

Overview

This Privacy Policy explains how RIXL Inc. ("RIXL," "we," "us," or "our") collects, uses, and protects your personal information when you use rixl.com and our media optimization platform. We are committed to maintaining your privacy and ensuring transparent data practices.

By using our services, you agree to this Privacy Policy.

Information We Collect

Information You Provide

Data you directly share with us. We collect information you provide directly to us, including:

Account Information: Name, email address, company name, and billing information when you create an account
Profile Information: Optional profile details, preferences, and settings
Content: Media files (videos, images) you upload to our platform for processing
Communications: Messages you send to us through support channels, feedback forms, or other communications
Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

Information We Collect Automatically

Data gathered during your use of our services. When you use our Services, we automatically collect:

Usage Data: Information about how you use our Services, including features accessed, processing requests, and performance metrics
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Log Data: Server logs, error reports, and system activity information
Analytics Data: Aggregated usage statistics and performance metrics

Cookies and Tracking Technologies

Technologies that enhance your experience. We use cookies and similar technologies to:

Maintain your login session and preferences
Analyze usage patterns and improve our Services
Provide personalized experiences
Ensure security and prevent fraud

You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

Provide and Improve Services

Process and optimize your media files
Deliver content through our global CDN
Provide customer support and technical assistance
Monitor and improve platform performance
Develop new features and capabilities

Account Management

Create and maintain your account
Process payments and billing
Send service-related communications
Manage your subscription and usage

Security and Compliance

Protect against fraud and unauthorized access
Ensure platform security and stability
Comply with legal obligations
Enforce our Terms of Service

Communications

We send product updates and new feature announcements only with your consent. You will receive marketing communications only if you have opted in, and you may withdraw your consent at any time.

You can unsubscribe from marketing communications at any time.

We do not sell your personal information. We may share it only in the following circumstances:

Service Providers

Trusted partners who help operate our services. We work with trusted third-party service providers who help us operate our Services, including:

Cloud infrastructure providers
Payment processors
Analytics services
Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

When required by law or for protection. We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our Terms of Service

Business Transfers

In case of corporate changes. If RIXL is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you of any change in ownership or control.

With Your Consent

Only when you explicitly agree. We may share your information for other purposes only if you have provided your explicit consent, which can be withdrawn at any time by contacting us.

Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security audits and monitoring
Access controls and authentication
Secure data centers and infrastructure
Employee training on data protection

We use robust security measures, but no method of transmission or storage is completely secure. We cannot guarantee absolute security. If a major security incident occurs, we will notify you promptly.

Data Retention

We retain your information only as long as necessary to:

Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain security and prevent fraud

If you delete your account, we will remove or anonymize your personal information within a reasonable timeframe, unless we are legally required to retain it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

Get your data.

Request access to your personal information
Receive a copy of your data in a portable format

Correction and Updates

Keep data accurate.

Correct inaccurate or incomplete information
Update your account and profile information

Deletion

Remove your data.

Request deletion of your personal information
Close your account and remove associated data

Opt-Out

Control communications.

Unsubscribe from marketing communications
Opt out of certain data processing activities

Data Processing Objections

Control how we use your data.

Object to processing based on legitimate interests
Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@rixl.com. We will respond to your request within 30 days.

International Data Transfers

RIXL operates globally and may transfer your information to other countries. We implement safeguards for international transfers, such as standard contractual clauses, adequacy decisions by authorities, or other approved legal methods.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under this age. If you become aware that a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification
Providing notice through our Services

Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

General Privacy Questions

For privacy-related inquiries.

Email: privacy@rixl.com

Support: Available through your account dashboard

EU Data Protection Officer

For EU residents.

Email: dpo@rixl.com

For EU residents, you may also contact our Data Protection Officer for specific GDPR-related questions.