Acceptable Use Policy

Last Updated: September 2025

Overview

This Acceptable Use Policy outlines permitted and prohibited uses of RIXL's media optimization platform and services, as described in our Terms of Service.

By using our services, you agree to comply with this Policy. Violations may result in suspension, termination, or other actions.

Acceptable Uses

You may use our Services for legitimate business or personal purposes, including:

Media Processing and Optimization

Transform and enhance your content.

Upload and process video and image content you own or have rights to use
Optimize media for web delivery and performance
Create different formats and resolutions for various devices
Generate thumbnails and preview images

Content Delivery

Distribute your media globally.

Deliver optimized media to your users through our CDN
Implement adaptive streaming for video content
Serve images with automatic format optimization
Cache and distribute content globally

Integration and Development

Build with our platform.

Integrate our APIs and SDKs into your applications
Build media processing workflows
Access analytics and performance metrics
Develop applications that enhance user experiences

Prohibited Uses

The following activities are strictly prohibited and may result in immediate account suspension or termination.

Illegal Content and Activities

Content and activities that violate laws.

Upload, process, or distribute content that violates any applicable laws
Use our Services for any illegal activities or purposes
Facilitate or promote illegal activities through our platform
Violate export control or sanctions regulations

We cooperate with law enforcement and may report illegal activities.

Harmful or Malicious Content

Content that poses security risks.

Upload malware, viruses, or other harmful code
Distribute content designed to damage or interfere with systems
Use our Services to launch attacks on other systems or networks
Attempt to gain unauthorized access to our infrastructure

Security violations result in immediate account termination and may be reported to authorities.

Intellectual Property Violations

Respect for IP rights.

Upload content that infringes on copyrights, trademarks, or other IP rights
Distribute pirated or unauthorized content
Use our Services to facilitate copyright infringement
Violate the intellectual property rights of RIXL or third parties

We respond to valid DMCA takedown notices and protect intellectual property rights.

Inappropriate Content

Content that violates community standards. Upload, process, or distribute content that is:

Pornographic or sexually explicit (except where legally permitted)
Violent, graphic, or disturbing
Hateful, discriminatory, or promotes violence
Defamatory, libelous, or harassing
Spam or unsolicited commercial content

Content moderation is enforced through automated systems and manual review.

Platform Abuse

Misuse of our services and systems.

Attempt to reverse engineer, decompile, or extract our proprietary technology
Use automated tools to scrape or harvest data from our Services
Overload our systems with excessive requests or traffic
Circumvent usage limits, security measures, or access controls
Create multiple accounts to evade restrictions or limits

Platform abuse may result in rate limiting, account suspension, or legal action.

Competitive Activities

Unauthorized commercial use.

Use our Services to develop competing products or services
Benchmark our Services for competitive analysis without permission
Resell or redistribute our Services without authorization
Use our Services to support direct competitors

Privacy and Data Protection Violations

Respect for privacy rights.

Collect or process personal data without proper consent
Violate applicable privacy laws and regulations
Use our Services to facilitate identity theft or fraud
Distribute content that violates individual privacy rights

Privacy violations are taken seriously and may result in legal consequences.

Content Monitoring and Enforcement

Monitoring Approach

How we detect violations. We do not actively monitor all content, but reserve the right to review content uploaded to our Services.

Our monitoring includes:

Automated systems to detect prohibited content
User reports and complaints
Periodic manual reviews
Cooperation with law enforcement when required

We use industry-standard content detection technologies to identify potential violations.

Reporting Violations

How to report policy violations. If you become aware of any violations of this Policy, please report them to:

Email: abuse@rixl.com Support: Through your account dashboard Response Time: Within 24-48 hours

All reports are investigated promptly and confidentially.

Enforcement Actions

Consequences of policy violations. Violations of this Policy may result in:

Warning notices and requests to remove violating content
Temporary suspension of account access
Permanent termination of your account
Removal of violating content from our Services
Legal action where appropriate

Serious violations may result in immediate account termination without prior warning.

Compliance Requirements

Legal Compliance

You must ensure that your use of our Services complies with all applicable local, state, national, and international laws.

Industry-specific regulations relevant to your business
Data protection and privacy laws (GDPR, CCPA, etc.)
Content licensing and copyright requirements

Age Restrictions

You must be at least 18 years old to use our Services
If you are under 18, you must have parental consent
You may not use our Services to collect data from children under 13

Geographic Restrictions

Our services may not be available in all jurisdictions. You are responsible for compliance with local laws and regulations.

Data and Privacy Considerations

Content Ownership

You retain ownership of content you upload to our Services
You are responsible for ensuring you have the rights to all uploaded content
You must respect the privacy rights of individuals in your content

Data Processing

Our processing of your content is governed by our Privacy Policy
You are responsible for obtaining the necessary consents for data processing
You must comply with applicable data protection regulations

Updates to This Policy

We may update this Acceptable Use Policy periodically. Changes will be communicated through:

Email notification to registered users
Notice posted on our website
Updates to our documentation

By continuing to use our Services after these changes, you agree to the updated Policy.

Contact and Support

For questions about this Acceptable Use Policy or to report violations:

Report Violations

Report policy violations.

Email: abuse@rixl.com

Response Time: Within 24-48 hours

For reporting violations of this Acceptable Use Policy, including inappropriate content or platform abuse.

Legal Questions

Policy and legal inquiries.

Email: legal@rixl.com

Response Time: Within 2-3 business days

For questions about this policy, legal compliance, or terms clarification.

General Support

Account and technical support.

Support: Available through your account dashboard

Email: support@rixl.com

Response Time: Within 24 hours

For general account support, technical assistance, and policy guidance.

Relationship to Other Agreements

This Acceptable Use Policy supplements and is incorporated into our Terms of Service. In the event of a conflict, the Terms of Service shall take precedence.

This Acceptable Use Policy is effective as of the date last updated above.