Cookie Policy
How RIXL uses cookies and similar technologies to improve your experience on our content delivery platform.
Last Updated: September 2025
What Are Cookies
Cookies are small text files stored on your device when you visit our website or use our services. They improve your experience by saving preferences, maintaining login sessions, and providing insights into platform usage.
How We Use Cookies
RIXL uses cookies and similar technologies for several purposes:
Essential Cookies
Required for basic functionality. These cookies are required for our website and services to function properly. They enable core features such as:
- User authentication and login sessions
- Security features and fraud prevention
- Basic website functionality and navigation
- Load balancing and performance optimization
Essential cookies are necessary for our services and cannot be disabled.
Performance and Analytics Cookies
Help us improve our services. These cookies collect anonymous data to help us understand how visitors interact with our website and services, including:
- Pages visited and time spent on each page
- User interactions and feature usage
- Error messages and technical issues
- Traffic sources and user journeys
We use this data to enhance our services and your experience.
Functional Cookies
Enable enhanced functionality. These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings:
- Customizing your dashboard and interface
- Storing your language and region preferences
- Maintaining your media processing preferences
Marketing and Advertising Cookies
With your consent only. With your consent, we use these cookies to:
- Measure the effectiveness of our marketing campaigns
- Provide personalized content recommendations
- Track conversions and user engagement
Types of Cookies We Use
Managing Your Cookie Preferences
Browser Settings
Control cookies through your browser. You can manage cookies using your browser settings:
Chrome: Settings > Privacy and Security > Cookies and other site data Firefox: Settings > Privacy & Security > Cookies and Site Data Safari: Preferences > Privacy > Manage Website Data Edge: Settings > Cookies and site permissions > Cookies and site data
Browser settings affect all websites, not just RIXL.
Cookie Consent Banner
Manage preferences on our site. When you first visit our website, a cookie consent banner allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
- Learn more about our cookie practices
You can update your preferences at any time by clicking the "Cookie Preferences" link in the website footer.
Opt-Out Options
Specific cookie opt-out tools. To opt out of specific cookies, use the following options:
Google Analytics: Google Analytics Opt-out Browser Add-on
Advertising Cookies: Your Online Choices or Network Advertising Initiative
Opting out may affect the functionality and personalization of our services.
Impact of Disabling Cookies
Disabling certain cookies may limit the functionality of websites and services. For example, you may need to log in repeatedly.
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Your preferences and settings may not be saved
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Some features may not work as expected
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We may not be able to provide personalized experiences
Essential cookies are necessary for the basic functionality of the website and cannot be disabled.
Other Tracking Technologies
We also use additional tracking technologies alongside cookies:
Web Beacons
These are small, transparent images that help us understand user behavior and email engagement.
Local Storage
Local storage maintains your preferences and improves performance.
SDKs and APIs
Our software development kits collect usage data to enhance functionality and performance.
Log Files
Log files record technical details about your interactions with our services.
Data Protection and Privacy
Data Security
We implement security measures to protect cookie data and ensure it is used only for its intended purposes.
Data Retention
Cookies are retained for different periods depending on their purpose:
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Session cookies: Deleted when you close your browser
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Functional cookies: Typically 1–2 years
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Analytics cookies: Usually 2 years
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Marketing cookies: Varies by provider, typically 1–2 years
International Transfers
Some cookie data may be processed by service providers in other countries. We ensure safeguards are in place for these transfers.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect cookie data from individuals under the age of 18. If you believe a child has provided us with cookie data, please contact us.
Updates to This Policy
We reserve the right to update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
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Posting the updated policy on our website
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Sending email notifications to registered users
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Displaying notices in our services
Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Privacy Questions
For cookie and privacy inquiries.
Email: privacy@rixl.com
Response Time: Within 2-3 business days
For questions about our cookie practices, privacy policy, and data protection.
General Support
For account and technical support.
Support: Available through your account dashboard
Email: support@rixl.com
Response Time: Within 24 hours
For general support, account assistance, and cookie preference help.
EU Data Protection Officer
For EU residents.
Email: dpo@rixl.com
Response Time: Within 3-5 business days
For EU residents with specific GDPR-related questions about cookies and data processing.
EU residents have additional rights under GDPR regarding cookie consent and data processing.
Company Information
Our business address.
Company: RIXL Inc.
Address: 147 QUIGLEY BLVD, HISTORIC NEW CASTLE, DE 19720, USA
Business Hours: Monday - Friday, 9 AM - 6 PM PST
For formal correspondence and legal notices.
Legal Basis for Processing
Our use of cookies is based on:
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Consent: For non-essential cookies, we obtain your explicit consent
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Legitimate Interest: For analytics and performance cookies that help us improve our services
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Contractual Necessity: For essential cookies required to provide our services
You have the right to withdraw your consent at any time through your cookie preferences or by contacting us.
This Cookie Policy is effective as of the date last updated above.