Terms of Service

Last Updated: September 2025

Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you and RIXL Inc. ("RIXL") for your use of rixl.com and our media optimization platform and services (the "Services").

By using our Services, you accept these Terms. If you do not agree, do not use our Services.

Description of Services

RIXL provides a cloud-based media optimization platform that enables users to:

Upload, process, and optimize video and image content
Deliver media through our global content delivery network (CDN)
Integrate media processing capabilities into applications via APIs and SDKs
Manage and organize media libraries
Access analytics and performance metrics

Account Registration and Security

Account Creation

Requirements for creating an account. To use our Services, you must:

Provide accurate and complete registration information
Be at least 18 years old or have parental consent
Maintain the security of your account credentials
Notify us immediately of any unauthorized access

Account Responsibility

Your obligations as an account holder. You are responsible for:

All activities that occur under your account
Maintaining the confidentiality of your login credentials
Ensuring your account information remains current and accurate
Compliance with these Terms by all users of your account

Acceptable Use

You must comply with our Acceptable Use Policy and these Terms. Violations may result in account suspension or termination.

You may use our Services to:

Process and optimize legitimate media content
Integrate our APIs and SDKs into your applications
Deliver optimized media to your users
Access analytics and performance data
Build media processing workflows
Implement adaptive streaming solutions

All usage must comply with applicable laws and respect intellectual property rights.

You may not use our Services to:

Illegal Content

Content that violates laws.

Upload, process, or distribute illegal, harmful, or infringing content
Violate any applicable laws or regulations
Facilitate illegal activities or purposes

Security Violations

Actions that compromise security.

Distribute malware, viruses, or other harmful code
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our Services
Circumvent security measures or access controls

Intellectual Property

Respect for IP rights.

Infringe on the intellectual property rights of others
Upload copyrighted content without authorization
Reverse engineer our proprietary technology

Commercial Violations

Unauthorized business activities.

Use our Services for competitive analysis without permission
Resell or redistribute our Services without authorization
Create competing services using our platform

Content and Intellectual Property

Your Content

You retain ownership of all content you upload to our Services ("Your Content"). By uploading content, you grant RIXL a limited, non-exclusive license to:

Process, optimize, and deliver your content
Store and cache your content as necessary to provide our Services
Create derivative works (optimized versions) of your content

Content Responsibility

You represent and warrant that:

You own or have the necessary rights to your content
Your content does not violate any laws or third-party rights
Your content does not contain malicious code or harmful materials

Our Services, including software, APIs, documentation, and trademarks, are owned by RIXL and protected by intellectual property laws. You may not copy, modify, or create derivative works of our proprietary technology.

Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, incorporated into these Terms, explains how we collect and use your personal information.

Payment Terms

Subscription Plans

Our Services are offered under various subscription plans with different features and usage limits. Current pricing is available on our website.

You can upgrade or downgrade your plan at any time through your account dashboard.

Payment Processing

Secure Processing

Your payment information is protected.

Payments are processed through secure third-party payment processors
We do not store your complete payment information
All transactions are encrypted and secure

Billing Cycle

How and when you're charged.

Subscription fees are billed in advance on a monthly or annual basis
Billing occurs on the same date each cycle
Invoices are sent via email

Refund Policy

Our refund terms.

All fees are non-refundable except as required by law
Refunds may be considered for service outages or billing errors
Contact support for refund requests

Usage Limits and Pricing

Each plan includes specific usage limits for storage, bandwidth, and processing.

Exceeding these limits may result in additional charges or service restrictions.

Price Changes

We reserve the right to change our pricing with 30 days' notice. Any price changes will not affect your current billing cycle.

You will be notified of any pricing changes via email and through your account dashboard.

Service Availability and Support

Service Level

We aim to provide reliable access to our Services, though uninterrupted availability cannot be guaranteed. Scheduled maintenance will be announced in advance when possible.

Support

Support is provided according to your subscription plan. We offer:

Documentation and self-service resources
Email support for all users
Priority support for premium plans

Limitation of Liability

Important Legal Notice: The following limitations apply to the maximum extent permitted by law.

Service Disclaimer

No warranties provided. OUR SERVICES ARE PROVIDED "AS IS"

Our Services are provided without warranties of any kind, express or implied, including:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation

We do not guarantee that our Services will meet your specific requirements or be available at all times.

Limitation of Damages

Types of damages excluded. EXCLUDED DAMAGES

RIXL shall not be liable for any:

Indirect, incidental, or special damages
Consequential or punitive damages
Lost profits or revenue
Data loss or corruption
Business interruption
Loss of goodwill or reputation

This limitation applies regardless of the legal theory under which damages are claimed.

Maximum Liability

Cap on our total liability. LIABILITY CAP

Our total liability to you shall not exceed the amount you paid to RIXL in the 12 months preceding the claim.

This cap applies to all claims collectively, not per incident.

Indemnification

You agree to indemnify and hold RIXL harmless from any claims, damages, or expenses arising from:

Your use of our Services
Your violation of these Terms
Your content or its use
Your violation of any third-party rights

Termination

You may terminate your account at any time

Self-Service Cancellation

Cancel through your dashboard.

Access your account dashboard
Navigate to subscription settings
Follow the cancellation process
Confirm your cancellation request

Support-Assisted Cancellation

Get help with cancellation.

Contact our support team
Request account termination
Follow any additional steps provided
Receive confirmation of cancellation

You can cancel at any time, but refunds are subject to our refund policy.

We may terminate or suspend your account if you:

Policy Violations

Breaches of our terms.

Violate these Terms or our Acceptable Use Policy
Engage in prohibited activities
Abuse our platform or services

Payment Issues

Billing and payment problems.

Fail to pay required fees
Use fraudulent payment methods
Dispute legitimate charges

Security Concerns

Threats to platform security.

Engage in fraudulent or harmful activities
Pose a security risk to our Services
Attempt unauthorized access

We will provide notice when possible, but may terminate immediately for serious violations.

Upon termination:

Immediate Effects

What happens right away.

Your access to our Services will cease
Active processing jobs may be stopped
API access will be revoked

Data and Content

What happens to your data.

Your content may be deleted after a reasonable grace period
We may provide a limited time to export your data
Backups may be retained for legal compliance

Financial Obligations

Outstanding payments.

Outstanding fees remain due and payable
No refunds for unused portions of prepaid services
Final invoice will be generated

Provisions that should survive termination (like payment obligations and liability limitations) will remain in effect.

Dispute Resolution

Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

Dispute Process

Before filing any legal action, you agree to:

Contact us to attempt to resolve the dispute informally
Participate in good-faith negotiations for at least 30 days
Consider mediation if an informal resolution fails

Arbitration

Any disputes that cannot be resolved informally may be subject to binding arbitration in accordance with the rules of [Arbitration Organization].

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and RIXL.

Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

Email notification to your registered address
Notice posted on our website
In-app notifications

Continued use of our Services after changes constitutes acceptance of the modified Terms.

Legal Questions

For terms and legal inquiries.

Email: legal@rixl.com

Response Time: Within 2-3 business days

For questions about these Terms of Service, licensing, or legal matters.

General Support

For account and service help.

Support: Available through your account dashboard

Email: support@rixl.com

Response Time: Within 24 hours

For technical support, billing questions, and general assistance.