GetTicket

{
  "$ref": "#/components/schemas/support.v1.GetTicketResponse",
  "$ref-value": {
    "type": "object",
    "properties": {
      "ticket": {
        "allOf": [
          {
            "$ref": "#/components/schemas/support.v1.Ticket",
            "$ref-value": {
              "type": "object",
              "properties": {
                "id": {
                  "type": "string",
                  "examples": [
                    "Kp3Lm8Qr2Z"
                  ],
                  "title": "id"
                },
                "org_id": {
                  "type": "string",
                  "examples": [
                    "OR98234j23"
                  ],
                  "title": "org_id"
                },
                "user_id": {
                  "type": "string",
                  "examples": [
                    "Us1234abcd"
                  ],
                  "title": "user_id"
                },
                "project_id": {
                  "type": "string",
                  "examples": [
                    "Bq4y3QB38S"
                  ],
                  "title": "project_id"
                },
                "category_id": {
                  "type": "string",
                  "examples": [
                    "Mn0bVc9xZ8"
                  ],
                  "title": "category_id"
                },
                "topic_id": {
                  "type": "string",
                  "examples": [
                    "Tg6Rf4e2W1"
                  ],
                  "title": "topic_id"
                },
                "subject": {
                  "type": "string",
                  "examples": [
                    "Invoice download is failing"
                  ],
                  "title": "subject"
                },
                "status": {
                  "allOf": [
                    {
                      "$ref": "#/components/schemas/support.v1.TicketStatus",
                      "$ref-value": {
                        "type": "string",
                        "title": "TicketStatus",
                        "enum": [
                          "TICKET_STATUS_UNSPECIFIED",
                          "TICKET_STATUS_OPEN",
                          "TICKET_STATUS_PENDING",
                          "TICKET_STATUS_RESOLVED",
                          "TICKET_STATUS_CLOSED"
                        ]
                      }
                    }
                  ],
                  "examples": [
                    "TICKET_STATUS_OPEN"
                  ],
                  "title": "status"
                },
                "priority": {
                  "allOf": [
                    {
                      "$ref": "#/components/schemas/support.v1.TicketPriority",
                      "$ref-value": {
                        "type": "string",
                        "title": "TicketPriority",
                        "enum": [
                          "TICKET_PRIORITY_UNSPECIFIED",
                          "TICKET_PRIORITY_LOW",
                          "TICKET_PRIORITY_NORMAL",
                          "TICKET_PRIORITY_HIGH",
                          "TICKET_PRIORITY_URGENT"
                        ]
                      }
                    }
                  ],
                  "examples": [
                    "TICKET_PRIORITY_NORMAL"
                  ],
                  "title": "priority"
                },
                "created_at": {
                  "allOf": [
                    {
                      "$ref": "#/components/schemas/google.protobuf.Timestamp",
                      "$ref-value": {
                        "type": "string",
                        "examples": [
                          "2023-01-15T01:30:15.01Z",
                          "2024-12-25T12:00:00Z"
                        ],
                        "format": "date-time",
                        "description": "A point in time in RFC 3339 format, with up to nanosecond precision. Output uses UTC (`Z`); input may use an offset from UTC."
                      }
                    }
                  ],
                  "examples": [
                    "2026-01-15T10:30:00Z"
                  ],
                  "title": "created_at"
                },
                "updated_at": {
                  "allOf": [
                    {
                      "$ref": "#/components/schemas/google.protobuf.Timestamp",
                      "$ref-value": {
                        "type": "string",
                        "examples": [
                          "2023-01-15T01:30:15.01Z",
                          "2024-12-25T12:00:00Z"
                        ],
                        "format": "date-time",
                        "description": "A point in time in RFC 3339 format, with up to nanosecond precision. Output uses UTC (`Z`); input may use an offset from UTC."
                      }
                    }
                  ],
                  "examples": [
                    "2026-01-15T10:30:00Z"
                  ],
                  "title": "updated_at"
                }
              },
              "title": "Ticket",
              "additionalProperties": false
            }
          }
        ],
        "title": "ticket"
      },
      "messages": {
        "type": "array",
        "items": {
          "$ref": "#/components/schemas/support.v1.TicketMessage",
          "$ref-value": {
            "type": "object",
            "properties": {
              "id": {
                "type": "string",
                "examples": [
                  "Ms9Zx1Cv7B"
                ],
                "title": "id"
              },
              "ticket_id": {
                "type": "string",
                "examples": [
                  "Kp3Lm8Qr2Z"
                ],
                "title": "ticket_id"
              },
              "author_id": {
                "type": "string",
                "examples": [
                  "Us1234abcd"
                ],
                "title": "author_id"
              },
              "author_type": {
                "allOf": [
                  {
                    "$ref": "#/components/schemas/support.v1.MessageAuthor",
                    "$ref-value": {
                      "type": "string",
                      "title": "MessageAuthor",
                      "enum": [
                        "MESSAGE_AUTHOR_UNSPECIFIED",
                        "MESSAGE_AUTHOR_CUSTOMER",
                        "MESSAGE_AUTHOR_AGENT",
                        "MESSAGE_AUTHOR_SYSTEM"
                      ]
                    }
                  }
                ],
                "examples": [
                  "MESSAGE_AUTHOR_CUSTOMER"
                ],
                "title": "author_type"
              },
              "body": {
                "type": "string",
                "examples": [
                  "My invoice download returns a 404."
                ],
                "title": "body"
              },
              "created_at": {
                "allOf": [
                  {
                    "$ref": "#/components/schemas/google.protobuf.Timestamp",
                    "$ref-value": {
                      "type": "string",
                      "examples": [
                        "2023-01-15T01:30:15.01Z",
                        "2024-12-25T12:00:00Z"
                      ],
                      "format": "date-time",
                      "description": "A point in time in RFC 3339 format, with up to nanosecond precision. Output uses UTC (`Z`); input may use an offset from UTC."
                    }
                  }
                ],
                "examples": [
                  "2026-01-15T10:30:00Z"
                ],
                "title": "created_at"
              }
            },
            "title": "TicketMessage",
            "additionalProperties": false
          }
        },
        "title": "messages"
      }
    },
    "title": "GetTicketResponse",
    "additionalProperties": false
  }
}